Fulham Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Fulham Man And Van provides removal, transport, loading, unloading, and related moving services to customers in the UK. By placing a booking, the customer agrees to be bound by these terms. These terms apply to domestic and business customers unless a separate written agreement states otherwise. They are designed to make the moving process clear, fair, and predictable, while reflecting common UK service standards and applicable legal obligations.

The phrase man and van service in these terms refers to any job involving the collection, movement, delivery, handling, or disposal of goods, furniture, equipment, or waste items using a vehicle operated by or on behalf of Fulham Man And Van. The service may include labour only, transport only, or a combination of both. Any special requirements must be agreed in advance and confirmed in writing where possible.

These terms should be read alongside any booking confirmation, quote, invoice, or written message exchanged between the parties. If there is any inconsistency, the written booking confirmation or agreed quotation will take priority to the extent permitted by law. Nothing in these terms is intended to affect the customer’s statutory rights under UK consumer law.

1. Booking Process

A booking is only accepted once Fulham Man And Van has confirmed the job details and availability. A request for a quote does not create a binding contract. Customers must provide accurate and complete information, including the collection and delivery addresses, item list, access conditions, floors, lift availability, parking restrictions, timing preferences, and any heavy, fragile, bulky, or hazardous items. If the information changes after booking, the price and timing may need to be revised.

Quotes are generally based on the information supplied at the time of enquiry. If the actual job differs materially from the description provided, the company may amend the quote, charge additional waiting time, or refuse to proceed if the work becomes unsafe or impractical. Examples include extra items, longer walking distances, restricted access, or the need for additional staff or equipment. The customer is responsible for ensuring that the job can be completed safely and lawfully at the stated addresses.

The company may ask for a deposit or pre-authorisation to secure a booking, especially for larger jobs, peak periods, or short-notice work. Unless stated otherwise, bookings are provisional until any required deposit has cleared. Customers are responsible for reviewing the booking details carefully before confirming. Any request to change the date, time, addresses, or scope of service should be made as early as possible and will be subject to availability.

2. Pricing and Payment

Prices may be fixed, hourly, or based on an agreed estimate. Where the booking is hourly, time is usually measured from the agreed arrival time, or from the time the crew begins work if a delay is caused by customer access issues. The minimum charge, if any, will be stated in the quotation or booking confirmation. Unless expressly included, prices may exclude congestion, parking charges, tolls, storage fees, specialist equipment, packing materials, and disposal costs.

Payment must be made in full by the method agreed at booking or on completion of the service, unless credit terms have been specifically approved in writing. Late payment may result in recovery action, interest, and reasonable administrative costs, to the extent permitted by law. If a card payment, bank transfer, or cash payment is not successful, the customer remains liable for the outstanding balance. All quoted prices are subject to correction if an obvious error has been made in the quotation.

Where the customer requests work outside the original scope, including additional stops, waiting time, dismantling, reassembly, or extra loading, Fulham Man And Van may charge an additional fee. Any such fee will be calculated fairly and, where possible, discussed before the work continues. The customer agrees to pay for reasonable costs arising from inaccurate information, failed access, repeated delivery attempts, or additional labour requested during the job.

3. Cancellations, Delays and Rescheduling

Cancellations must be notified as early as possible. If a booking is cancelled by the customer, any deposit may be retained to cover administrative costs and lost availability, unless a different cancellation policy was agreed in writing. For larger or time-sensitive jobs, a longer cancellation period may apply and will be set out in the quote or confirmation. This policy is intended to be fair and proportionate and does not prevent the customer from exercising any statutory rights that may apply.

If the customer is not ready at the agreed time, or access is delayed, the company may charge waiting time or may reschedule the job if necessary. If the customer cannot be reached, or if the premises are inaccessible, the service may be treated as a failed job and the full or partial charge may still apply. Fulham Man And Van will make reasonable efforts to be punctual, but arrival times are estimates and may be affected by traffic, weather, legal restrictions, or events beyond reasonable control.

If the company must cancel or materially delay the service due to vehicle breakdown, staff illness, severe weather, safety concerns, or another unavoidable issue, it will notify the customer as soon as reasonably practicable and may offer an alternative date or refund any prepaid amount for the cancelled portion of the booking. The company will not be liable for indirect losses arising from a lawful cancellation, provided that reasonable steps have been taken to minimise disruption.

4. Customer Responsibilities

The customer must ensure that goods are ready for collection, properly packed where appropriate, and safe to handle. Fragile, valuable, loose, or unstable items should be clearly identified. The customer should remove or secure any items that may spill, leak, break, or damage other property. Unless agreed otherwise, the customer is responsible for disconnecting appliances, disconnecting utilities, and preparing items for transport. The company may refuse to move items that are unsafe, illegal, or unsuitable for transit.

The customer must provide lawful access to the property and any required permissions for parking, loading, unloading, or use of lifts and common areas. If permits, consents, or site rules are required, it is the customer’s responsibility to obtain them unless otherwise agreed in writing. The customer must also ensure that any person instructing the crew has authority to do so. If the customer asks the crew to move items into a location that may cause damage, the company may refuse that instruction.

It is the customer’s duty to make backups of any data stored on computers, drives, phones, or other electronic devices before transport. The company is not responsible for the loss of data, software, passwords, or digital content unless loss is caused by proven negligence. The customer should also remove personal items from drawers, pockets, cabinets, and packaging if they wish them to be kept separately.

5. Liability and Insurance

Fulham Man And Van will exercise reasonable care and skill in performing the service. Where the company is responsible for loss or damage to items in its custody, liability will be limited to the lesser of the actual repair or replacement cost and any applicable insurance limit, unless a higher level of cover has been agreed in writing and paid for. The customer should notify the company of any damage or shortage as soon as reasonably possible and, in any event, within a reasonable time after the service.

The company is not liable for pre-existing damage, normal wear and tear, items inadequately packed by the customer, or losses caused by circumstances outside its control. This includes damage arising from unstable packing, inherent defects, hidden weaknesses, or the customer’s own instructions. No liability is accepted for indirect or consequential losses such as loss of profit, missed appointments, business interruption, emotional distress, or inconvenience, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where the company is found liable, any remedy will be limited to what is fair and lawful in the circumstances. If the customer wishes to rely on any special value, irreplaceable item, or high-risk item, this must be declared before booking and may require separate insurance or a written acceptance of risk.

6. Waste, Disposal and Environmental Compliance

Where the service includes waste removal, disposal, or clearance, the customer must accurately describe the items to be removed. The company will only accept waste that can be handled lawfully and safely. Hazardous materials, including but not limited to asbestos, gas cylinders, chemicals, solvents, oils, paint in large quantities, clinical waste, batteries, and electrical items requiring specialist treatment, may be refused unless specific arrangements have been made in advance and the law allows collection.

The customer confirms that any waste handed over for disposal belongs to them, or that they have the authority of the owner to arrange its removal. The customer must not ask the company to dispose of items unlawfully or to bypass permitted waste handling requirements. If the company suspects that waste has been misdescribed, mixed incorrectly, or contaminated, it may refuse collection or charge extra for sorting, segregation, or specialist handling.

Waste transferred under this service will be handled in accordance with applicable UK waste regulations and duty of care obligations. Where required, the company may keep records relating to waste transfer, collection, and disposal. The customer agrees to provide accurate information needed for lawful disposal and to comply with any instructions about separating recyclable, reusable, or non-acceptable materials. Illegal dumping or fly-tipping will not be tolerated, and the company may report suspected breaches to the relevant authorities where appropriate.

7. Items We May Refuse to Move

The company may refuse to transport items that are unsafe, unlawful, excessively heavy without prior arrangement, improperly packaged, or likely to cause damage to property, vehicles, or persons. This may include live animals, illegal goods, firearms, unsealed liquids, flammable substances, perishable goods, and any item requiring specialist licensing or temperature control. The crew may also decline to handle items if doing so would breach health and safety rules.

If an item is refused, the customer remains responsible for any charges already incurred up to that point, including travel, attendance, waiting, or labour. Where possible, the company may suggest a safer or lawful alternative, but it is not obliged to provide a replacement service. The decision of the crew on site regarding safety, practicality, and compliance is final unless a manager instructs otherwise.

The company may also refuse to enter premises or handle goods if it reasonably believes there is a risk of violence, abuse, unlawful activity, infestation, or unsafe conditions. In such cases, the customer may still be charged for time and travel already spent attending the job. The company reserves the right to end a booking immediately if staff are treated aggressively or placed at risk.

8. Complaints, Disputes and General Provisions

If the customer has a concern about the service, they should raise it promptly so that the matter can be investigated while the facts are fresh. The company may ask for photographs, invoices, or other evidence. Any agreed remedy may include a partial refund, repair contribution, or other reasonable solution, depending on the circumstances. The company will aim to deal with complaints fairly and in a timely manner.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The company may assign or subcontract its obligations where reasonably necessary to deliver the service, provided that doing so does not materially reduce the customer’s rights. A failure to enforce any term on one occasion does not waive the right to enforce it later.

These Terms and Conditions are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. By booking Fulham Man And Van, the customer acknowledges that they have read, understood, and agreed to these terms, including the booking process, payment rules, cancellation terms, liability provisions, waste regulations, and all other applicable conditions.