Terms and Conditions
Fulham Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Man and Van provides removal and man and van services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 The Company means Fulham Man and Van, the provider of removal and man and van services.
1.2 The Customer means the person, company or organisation that books or uses the services of the Company.
1.3 Services means any transport, removal, loading, unloading, packing, storage, or related services supplied by the Company.
1.4 Goods means all items, furniture, personal belongings, equipment, or other property that are the subject of the Services.
1.5 Service Area means the locations in which the Company operates and offers removal and man and van services, including but not limited to residential and commercial premises within the Company’s normal operating zones.
2. Scope of Services
2.1 The Company provides man and van and removal services, which may include loading, transportation, and unloading of Goods between addresses within the Service Area, as agreed at the time of booking.
2.2 The Company may offer additional services such as packing, dismantling and reassembly of basic furniture, and short distance internal moves, if expressly agreed in advance and confirmed in writing.
2.3 The Company reserves the right to refuse to carry any Goods that are unsafe, illegal, hazardous, excessively heavy, not suitably packed, or which may cause damage to other Goods or to the vehicle.
3. Booking Process
3.1 All bookings must be made directly with the Company via its accepted booking channels, as communicated from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
(a) Full collection and delivery addresses
(b) Access details at each address, including floor level, lifts, parking restrictions and distance to the property
(c) A clear description and approximate volume of the Goods to be moved
(d) Any items that require special handling, such as fragile, bulky or unusually heavy items
(e) Preferred date and time of the Service and any time restrictions.
3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations may be given as a fixed fee or on an hourly rate basis, depending on the nature of the job.
3.4 A booking is only confirmed when the Company has accepted the booking and, where required, the Customer has paid any requested deposit. The Company reserves the right to decline any booking at its discretion.
3.5 Any changes to the booking details, including changes to the date, time, addresses, or volume of Goods, must be communicated to the Company as early as possible. The Company may revise the quotation and availability based on the new information.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on the information provided by the Customer and are valid for a limited period from the date of issue. The Company may withdraw or amend a quotation at any time prior to acceptance of the booking.
4.2 The quotation will specify whether it is a fixed price or an hourly rate service. For hourly rate services, the total cost will be based on the actual time spent, subject to any minimum charge.
4.3 Quotations generally include the provision of a vehicle and one or more movers, as agreed. Additional staff or vehicles will incur additional charges.
4.4 The Company reserves the right to apply extra charges in circumstances including, but not limited to:
(a) Delays beyond the Company’s control, such as waiting time at collection or delivery addresses
(b) Inaccurate or incomplete information provided by the Customer resulting in additional work or time
(c) Difficult access, such as long carrying distances, no lift access to upper floors, or restricted parking
(d) Additional Goods not disclosed at the time of booking.
5. Payments
5.1 The Customer agrees to pay all charges due for the Services in accordance with the quotation and these Terms and Conditions.
5.2 The Company may require a deposit or full prepayment to secure a booking. Any required deposit will be communicated at the time of booking.
5.3 Unless otherwise agreed in writing, payment of any balance is due on completion of the Services on the day of the move. For hourly bookings, the final amount will be calculated at the end of the job.
5.4 Payment methods accepted by the Company will be communicated to the Customer in advance. The Customer is responsible for ensuring that valid payment can be made when due.
5.5 If payment is not made when due, the Company reserves the right to:
(a) Suspend or terminate the Services
(b) Charge reasonable late payment interest and recovery costs
(c) Withhold delivery of Goods until full payment is received, where lawful to do so.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company through the same or another accepted communication method.
6.2 The Company may apply a cancellation charge depending on the notice period given:
(a) If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded, subject to an administration fee where applicable.
(b) If the Customer cancels within 7 days but more than 48 hours before the scheduled service date, the Company may retain part or all of the deposit.
(c) If the Customer cancels within 48 hours of the scheduled service date, arrives more than a reasonable time late, or is not present to provide access, the Company may charge up to the full quoted amount.
6.3 Requests to change the date, time, or scope of the Services are subject to availability and may result in a revised quotation or additional charges.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will attempt to offer an alternative date or time. Any liability for such cancellation will be limited to the return of any prepayments made for the affected booking.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring adequate access for the vehicle at both collection and delivery addresses, including any necessary parking permissions or permits
(b) Packing all Goods safely and suitably, unless the Company has agreed to provide packing services
(c) Ensuring that all Goods to be moved are ready for collection at the agreed start time
(d) Supervising the Services where necessary and checking that all Goods are loaded and unloaded as required
(e) Complying with any relevant building or property rules relating to moving Goods.
7.2 The Customer must not request the Company’s staff to undertake any action that is unsafe, illegal, or exceeds what was agreed in the quotation.
8. Excluded Items
8.1 The Company does not carry:
(a) Illegal, stolen, or prohibited items
(b) Hazardous or explosive materials, including gas cylinders, fuel, paint, chemicals, or asbestos
(c) Perishable goods, animals, or live plants that may be damaged in transit
(d) Cash, jewellery, watches, precious metals, deeds, or other high value items unless expressly agreed in writing and appropriately insured.
8.2 If any such items are carried without the Company’s knowledge, the Company accepts no liability for loss, damage, or delay to those items, and the Customer shall be responsible for any resulting loss or damage suffered by the Company.
9. Waste and Disposal Regulations
9.1 The Company is not a licensed waste carrier for general rubbish removal unless explicitly stated. The Services relate primarily to the transport of Goods for removal or relocation within the Service Area.
9.2 The Customer must not present general household waste, builder’s waste, or other refuse as part of the Goods for removal unless the Company has expressly agreed in advance to provide an appropriate disposal service.
9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items. The Company will dispose of such items in line with applicable waste regulations.
9.4 The Customer must not request the Company to dispose of hazardous waste or any materials that require special licensing or handling. Such items remain the sole responsibility of the Customer.
10. Liability and Insurance
10.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is subject to the terms in this section.
10.2 The Company’s liability for loss of or damage to Goods, arising from negligence or breach of contract, shall not exceed a reasonable limit per job, which may be specified in the quotation or available on request.
10.3 The Company shall not be liable for:
(a) Loss or damage arising from the Customer’s failure to pack Goods safely or to protect delicate items
(b) Damage to Goods where the Customer or a third party assists with loading or unloading and such damage arises from their actions
(c) Loss of or damage to items of special value or fragility which were not declared or were inadequately packed
(d) Normal wear and tear, minor scuffs, or cosmetic damage inherent in moving Goods
(e) Loss or damage caused by weather conditions, road traffic, or circumstances beyond the Company’s reasonable control.
10.4 The Customer should arrange suitable insurance for Goods of high value or where the standard liability limits may be insufficient.
10.5 Any claim for loss or damage must be notified to the Company as soon as reasonably possible and in any event within a reasonable time after completion of the Services, providing full details of the issue.
11. Delays and Access
11.1 The Company will use reasonable efforts to arrive at the agreed time, but time shall not be of the essence. Arrival times are estimates and may be affected by traffic, weather, and other external factors.
11.2 The Customer must ensure that the Company has suitable access to the properties at the scheduled time. If access is delayed, restricted, or not available, the Company may charge for waiting time or additional time taken to complete the job.
11.3 The Company is not liable for any indirect or consequential losses arising from delays, including loss of earnings, missed appointments, or penalties imposed by third parties.
12. Parking and Fines
12.1 The Customer is responsible for arranging any necessary parking permissions or permits at collection and delivery addresses.
12.2 Where suitable legal parking cannot be arranged, the Customer agrees to indemnify the Company against any parking fines or penalties incurred while carrying out the Services, provided the Company has acted reasonably in attempting to park lawfully and in close proximity to the premises.
13. Complaints
13.1 The Company aims to provide a professional service throughout the Service Area. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible.
13.2 The Company will investigate complaints promptly and seek to resolve them fairly. The Customer should provide all relevant information and, where applicable, supporting evidence.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information provided by the Customer for the purposes of managing bookings, providing Services, processing payments, and handling enquiries.
14.2 The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Customer’s consent.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Any changes to these Terms and Conditions will be made available by the Company upon request or by publication through its usual communication channels.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By booking or using the Services of Fulham Man and Van, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
